Frequently Asked Questions
1. Why use Novocastrian Electrical?
We are a proud local family run business who have been around for over 25 years. We pride ourselves on providing a professional efficient service and we strive to offer competitive rates whilst providing a quality customer focused service.
2. What areas do you service?
We have workshops in both Newcastle & Port Stephens, and are able to service all of the Newcastle, Lake Macquarie, Port Stephens & Hunter Valley region.
For project work we have the capability to extend across all of NSW.
3. Is there a difference between an electrician and an electrical contractor?
Yes, an electrician is known as an individual qualified tradesperson. An electrical contractor is a suitably trained individual or business that holds the required insurances and can employ an electrical worker. Electricians are typically not allowed to perform works for the public unless under the employment of an electrical contractor.
4. Who will be sent to my premises to complete the work?
A qualified, licensed electrician & possibly an apprentice who possesses the required skills & experience to complete all works. We take extra care to screen all applicants prior to employment so you can rest assured that they are proven professionals.
5. How much do you charge for your service?
We are able to provide free quotes for most works via the 'request a quote' tab. If we are unable to determine a price from the information provided we may need to organise a site visit.
6. How and when do I pay my account?
Depending on your works we may require a deposit before we commence work, order material etc. The balance of the account is due within 14 days of invoicing. You can pay by direct deposit (our bank account details are on the bottom of our invoices) or by calling our office 02 4987 6441 and paying with a credit card.
7. My energy bills are really high, can you help me save energy & money?
Novocastrian Electrical are able to offer energy saving options to reduce electrical energy consumption, which in turn reduces the cost to the end user. Our experienced technicians will visit your site and assess your needs, after which a detailed proposal to reduce energy consumption would be produced and the options outlined.
8. Will switching to LED downlights save me money?
Each year, more and more people are saving energy by switching to energy saving LED's. The low quarterly electrical bills eventually pay for the greater investment of LED lighting installation and increased benefits to actual energy savings. LED downlights have 70% less energy usage for running costs, about one-eighth that of a halogen, and one-half that of a fluorescent.
9. What is a safety switch and do I need one?
Safety switches protect you, your family and anyone visiting the property. They are designed to prevent death or serious injury from electric shock. Regardless of whether you own or rent, you should consider having safety switches on all circuits. One switch may not be enough.
10. How do I know if I have a safety switch?
Safety switches have a 'T' or 'test' button on the front face. If the devices in your switchboard do not have a test function, they are probably circuit breakers not safety switches.
11. I have an old home, should I replace the wiring?
The older your home is, the greater the chances that old wiring might be outdated, deteriorated or unsafe. Faulty wiring is the leading cause of residential fires. Our qualified electricians can inspect your home to determine if it is safe.
12. I am about to purchase a new home, can you inspect & provide me with a pre-purchased electrical report?
Yes, one of our licensed, qualified electricians can provide you with a comprehensive inspection report and talk you through what may need to be done.
A standard building inspection is generally only a visual inspection. Electrical wiring may not be included, and may require a special purpose inspection.
13. Are you insured?
Yes we have $30,000,000 Public Liability insurance, $30,000,000 Products Liability insurance and the full amount of the employer's liability under the Workers Compensation Act 1987.